Water Blog

Weather Data Service

Historical and current weather information can help water utility managers better understand the past and predict future system demands. And it's a valuable tool for consumer education, especially conservation initiatives that help consumers compare their irrigation water use to actual need. We're proud to announce the immediate availability of a new and enhanced Weather Data Service as part of the H2O Analytics system.

SB-181 Compliance

Senate Bill 181, passed by the 82nd Texas Legislature, required the TWDB and the TCEQ, in consultation with the Water Conservation Advisory County, to develop a water use and conservation calculation methodology. The methodology serves as a guide for preparation of water use reports, water conservation plans, and reports on water conservation efforts. Municipalities and water utilities are to follow the methodology in their efforts to develop water conservation plans and prepare annual reports and five-year implementation reports. The methodology defines:

Detecting Outdoor Irrigators

Outdoor water use, especially irrigation, during the summer months can put a huge strain on public water systems. Many areas of the country are experiencing long term drought and are facing potential water shortages. And in all areas, effective management of peak demand can mitigate the need for expensive capital improvements to water supply, treatment and distribution systems.

No More Push-Pins

If your office is like most water utilities you probably have a system map on the wall with pushpins indicating where you've found and fixed leaks. Our system map offers a better alternative by helping you visualize not only location but also the size and age of each leak location. And you can easily pull the map up on any computer, iPad or Android-based tablet to share with your staff and board members.

TCEQ Regulatory Guidance 219

One Meter per Residence - A Data-Driven Compliance Solution

Texas Administrative Code (30 TAC) states: "One meter is required for each residential, commercial, or industrial service connection. An apartment building or mobile home park may be considered by the utility to be a single commercial facility for the purpose of these sections."

Proactive Customer Contact

Past-due bills, imminent cut-offs, boil notices, conservation messages, service outage notifications – these are just a few of the messages that you need to deliver to your customers every day. But many utilities are stuck using out-dated methods for delivering these messages; mailing letters, newspaper notices, and door-hangers. Many of these are never seen or ignored, which means additional work for your staff, reduced revenue for your utility, and frustration for your customers.

Intelligent Web Site Widgets

Today most water utilities, even the smaller ones, have a public-facing web site. The degree of sophistication varies greatly between sites ranging from simple, static pages to secure web portals which allow customers to login, update their profiles, view and pay bills. The H2O Analytics service exposes dynamic content widgets that can be embedded in your existing web site to provide your customers with advanced functionality including:

Fleet Tracking

Internet connected devices are everywhere these days. Your average water utility service truck probably has two or more such devices on board every day; cellphones for both employees and probably a laptop or tablet computer. And most of these devices connect to the Internet via cellular networks which means that they have a built-in GPS receiver.

Know Thy Customer

"Know Thy Customer" is a popular refrain amongst marketing professionals in many industries. There are many ways to "know your customer", but the one I'm writing about here is a data-driven, analytic approach. The basic idea is to take what you currently know about your customers (think of the data in your billing system) and augment it with other commercially and/or publicly available data.

'Check In' With Your Customers

In the past couple of years there have been some really great mobile web applications that have come out, several centered around the concept of ‘checking in’ at physical locations and sharing those locations with friends. Of course, the locations are often businesses which are finding creative ways to leverage these technologies for marketing purposes. All of it is very cool and a great utilization of the location-awareness of smart-phones for social communication.